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Debt Management

In line with supporting the customers and enhance the awareness, bank provides the below information for the purpose of debt management and prevention of issues raised by NPLs:

  • Ontime payment of the installments guarantees the reputation with the bank and enables the customers to utilize the banking services appropriately.
  • Delay in payment of the installments leads to penalty, low credit score and limits in obtaining the facilities.

In case of facing any problems in payment of the installments, customers are encouraged to reach out the bank for suitable solutions as per the policy and relevant circulars such as:

  • Discussion on how to repay with the new proposed conditions.
  • Asking for grace period.
  • Rescheduling.
  • In addition to negative scores, nonpayment of the installments can lead to legal action, blocking of the account and withdrawal from other accounts.
  • Kindly call our experts in Legal and Recovery Department for assistance and follow up with debt related issues, payment of overdue installments or requesting to repay with new conditions.

Collection Team:

Timing:

Monday to Thursday: 8a.m. to 3:30 p.m.

Saturday: 8 a.m. to 1 p.m.

Friday: 8 a.m. to 12 p.m.

Contact no:

04 6035306

04 6035319

Contact No.

For settling the debt through amicable solutions:

04 6035306

04 6035323

04 6035246

Contact No.

For any queries on legal actions, notices and other legal issues related to the classified accounts

04 6035370

04 6035293

Expenses related to Late Payment:

The following expenses will be applied in case of late payment:

  • Late payment penalties as per Facility Agreement.
  • Legal expenses (in case of filing a lawsuit in the court).
  • Commissions related to warnings, notices.

To enquire about balances, due dates and all charges you may visit the branches or call the above numbers as well Legal Department on 04 6035370.

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Call or send a message. +97146035555

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