-
Cart is empty
Please add some product in your cart.
Sub Total $0.00
Customer Complaint Process
Customer Complaint/Suggestion Process – BSI-UAE
Bank Saderat Iran always makes every effort to provide all its customers with excellent customer service. In the rare cases that we might not get things right, let us know what happened so we can resolve it.
Complaint/Suggestions
In order to file a complaint with any of our Products or Services, please follow these steps:
- Approach your branch in writing to resolve your complaint stating in the letter that you intend to refer the grievance.
- Raise your complaint through the dedicated email system: businesscare@bsi.co.ae with relevant details such as name & address, Account No. and the details of your concerns.
- Complaints / Suggestions can be sent to the following address with relevant details.
Address
Complaint Management, Bank Saderat Iran, Al Maktoum Road, Dubai UAE.
Phone:
Acknowledgement
Within 2 business days of the receipt
BSI-UAE Is committed to responding to your concern within 2 business days.
Note : The complaint shall be managed within 2 weeks if the it is of minor nature and does not require detailed investigation. However, final reply must be issued within 30 complete business days from the lodgment of the complaint.
A Leading bank with a Strong Customer Franchise
View Our Branch & ATM Locations
Got a question? We are here to help you.
Call or send a message. +97146035555
Generate IBAN